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Группа авторов This is Service Design Thinking


This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals. Besides an introduction to service design thinking through five basic principles, a selection of individual perspectives demonstrate the similarities and differences between various disciplines involved in the design of services. Additionally, the book outlines an iterative design process and showcases 25 adaptable service design tools, exemplifying the practice of service design with five international case studies. The book concludes with an insight into the current state of service design research and sets service design thinking in a philosophical context. In collaboration with: (in alphabetical order) Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO), Lauren Currie (UK), Sarah Drummond (UK), Jamin Hegeman (USA), Stefan Holmlid (SE), Luke Kelly (NL), Lucy Kimbell (UK), Satu Miettinen (FI), Asier Pérez (E), Bas Raijmakers (NL), Jakob Schneider (GER), Fabian Segelström (SE), Marc Stickdorn (A), Renato Troncon (IT), Geke van Dijk (NL), Arne van Oosterom (NL), Erik Widmark (S)

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Neil Bose Ideas On How to Write a Conclusion of an Engineering Thesis or Paper


This short eBook was written to assist with the writing of conclusions for papers, theses and reports, especially those in engineering. This is a section of writing with which many of us technical writers struggle and so it is useful to have some guidelines. This eBook aims to give that guidance.

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Francis K. O. Yuen Effective Grant Writing and Program Evaluation for Human Service Professionals


A state-of-the-art guide for developing grants witha strong emphasis on using program outcome measurement to underscore need and accountability Based on the authors' many years of experience in the public and nonprofit sectors, Effective Grant Writing and Program Evaluation for Human Service Professionals integrates the topics of grant proposal writing and program evaluation, offering grant seekers the practical guidance they need to develop quality proposals, obtain funding, and demonstrate service results and accountability. The authors clearly and succinctly illustrate and describe each stage of the grant writing and evaluation process. Problems or issues that arise frequently are highlighted and followed by specific advice. In addition, numerous real-world examples and exercises are included throughout the book to give readers the opportunity for reflection and practice. This timely reference incorporates a strengths perspective, providing: An inside look at the grant writing and evaluation processes, with insights from experienced grant writers, agency administrators, foundation program managers, and grant reviewers Specific examples of successful grant proposals and evaluation plans and instruments serving as models for learning and practice Field-tested individual and group exercises that facilitate the development of grant writing and evaluation skills Discussion of electronic technology in grant writing and evaluation, including writing and submitting grant proposals online, and identifying funding sources This grant writing and program evaluation guide follows a needs-driven, evidence-based, result-oriented, and client-centered perspective. Its authoritative discussion equips human service professionals to effectively develop grants with a strong emphasis on measuring program outcomes.

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Martin Cole Unlocking Public Value. A New Model For Achieving High Performance In Public Service Organizations


A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery. Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.

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Linda McDowell Working Bodies


Through a series of case studies of low-status interactive and embodied servicing work, Working Bodies examines the theoretical and empirical nature of the shift to embodied work in service-dominated economies. Defines ‘body work’ to include the work by service sector employees on their own bodies and on the bodies of others Sets UK case studies in the context of global patterns of economic change Explores the consequences of growing polarization in the service sector Draws on geography, sociology, anthropology, labour market studies, and feminist scholarship

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Robert W. Service Robert W. Service


The writing of Robert W. Service is mostly known through his poems and ballads. Immortalized by his two iconic ballads, «The Cremation of Sam McGee» and «The Shooting of Dan McGrew,» he has entered the world’s imagination as the Bard of the Yukon. But Service was much more than a chronicler of the Great North. A traveller and adventurer who tried his hand at many occupations, Service left a fascinating set of impressions: the successful literary life in the course of which he produced everything from poems and ballads to fictional romance to thrillers and how to stave off the dreary process of aging. Robert W. Service is a fresh selection of the most interesting and significant works of the author with a biographical introduction and a select bibliography of additional readings.

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Dawn Sova Writing Clearly. A Self-Teaching Guide


Improve your writing skills at your own pace How do you target a specific audience in writing? What makes up a strong thesis statement? Is there a trick to maintaining clear communication in cyberspace? How do you achieve unity and coherence in a final draft? With Writing Clearly: A Self-Teaching Guide, you'll discover the answers to these questions and many more about the basics of communicating effectively through the written word. Each chapter in this hands-on guide focuses on key steps in the writing process, identifying the shared and differing skills demanded by each type of writing, be it a persuasive essay, a business letter, or a scientific report. The straightforward, structured format of Writing Clearly makes it fully accessible, providing an easy-to-understand, comprehensive overview for everyone-from students beginning to build skills, to adults looking to improve their writing, to the experienced writer hoping to further hone skills in a certain area. Like all Self-Teaching Guides, Writing Clearly allows you to build gradually on what you have learned-at your own pace. Questions and self-tests reinforce the information in each chapter and allow you to skip ahead or focus on specific areas of concern. Packed with useful, up-to-date information, this clear, concise volume is a valuable learning tool and reference source for anyone who wants to develop or improve his or her basic writing skills.

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Смеситель для раковины Roca Thesis с донным клапаном 5A3050C00


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Julian Shun Shared-Memory Parallelism Can be Simple, Fast, and Scalable


Parallelism is the key to achieving high performance in computing. However, writing efficient and scalable parallel programs is notoriously difficult, and often requires significant expertise. To address this challenge, it is crucial to provide programmers with high-level tools to enable them to develop solutions easily, and at the same time emphasize the theoretical and practical aspects of algorithm design to allow the solutions developed to run efficiently under many different settings. This thesis addresses this challenge using a three-pronged approach consisting of the design of shared-memory programming techniques, frameworks, and algorithms for important problems in computing. The thesis provides evidence that with appropriate programming techniques, frameworks, and algorithms, shared-memory programs can be simple, fast, and scalable, both in theory and in practice. The results developed in this thesis serve to ease the transition into the multicore era. The first part of this thesis introduces tools and techniques for deterministic parallel programming, including means for encapsulating nondeterminism via powerful commutative building blocks, as well as a novel framework for executing sequential iterative loops in parallel, which lead to deterministic parallel algorithms that are efficient both in theory and in practice. The second part of this thesis introduces Ligra, the first high-level shared memory framework for parallel graph traversal algorithms. The framework allows programmers to express graph traversal algorithms using very short and concise code, delivers performance competitive with that of highly-optimized code, and is up to orders of magnitude faster than existing systems designed for distributed memory. This part of the thesis also introduces Ligra+, which extends Ligra with graph compression techniques to reduce space usage and improve parallel performance at the same time, and is also the first graph processing system to support in-memory graph compression. The third and fourth parts of this thesis bridge the gap between theory and practice in parallel algorithm design by introducing the first algorithms for a variety of important problems on graphs and strings that are efficient both in theory and in practice. For example, the thesis develops the first linear-work and polylogarithmic-depth algorithms for suffix tree construction and graph connectivity that are also practical, as well as a work-efficient, polylogarithmic-depth, and cache-efficient shared-memory algorithm for triangle computations that achieves a 2–5x speedup over the best existing algorithms on 40 cores. This is a revised version of the thesis that won the 2015 ACM Doctoral Dissertation Award.

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Anarchy in the UK


Anarchy in the UK

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